Refund & Cancellation Policy

At G&W Academy / Gentle & Wise Co., we strive to maintain transparency and fairness in all admissions, enrollments, and payment-related processes. By enrolling in any course, workshop, certification, mentorship, or training program offered through our platform, you agree to the following Refund & Cancellation Policy.

1. Course Enrollment & Seat Confirmation

Enrollment into any program is confirmed only after successful payment verification.

As many of our programs involve:

• Limited batch sizes
• Reserved seats
• Digital learning access
• Live mentorship sessions
• Academic planning and onboarding

certain administrative and operational costs begin immediately after enrollment confirmation.

2. Refund Policy

Fees paid towards:

• Online courses
• Certification programs
• Workshops
• Training sessions
• Mentorship programs
• Internship-based learning programs
• Application or registration charges

are generally non-refundable once enrollment is confirmed.

However, refund requests may be reviewed on a case-by-case basis solely at the discretion of G&W Academy management.

3. Non-Refundable Situations

Refunds shall generally not be applicable under the following circumstances:

• Change of mind after enrollment
• Failure to attend classes or sessions
• Lack of participation or incomplete coursework
• Personal scheduling conflicts
• Dissatisfaction based on personal expectations
• Internet/device-related issues on the student’s side
• Violation of institutional policies or misconduct
• Suspension or termination due to disciplinary reasons

No refund requests will be entertained once:

• Course access has been provided
• Learning materials have been shared
• Live classes have commenced
• Recorded sessions become accessible
• Mentorship or onboarding has started

4. Cancellation Requests

Students wishing to discontinue a program must notify the academy through official communication channels.

Submission of a cancellation request does not automatically guarantee eligibility for any refund, reversal, or transfer of fees.

5. Payment Disputes & Chargebacks

Users are requested to contact the academy before initiating any chargeback or payment dispute with banks or payment providers.

Unauthorized or fraudulent chargebacks may result in:

• Suspension of course access
• Withholding of certificates
• Permanent account restriction
• Legal or recovery proceedings wherever applicable

6. Duplicate Transactions

In cases of accidental duplicate payments, excess amounts may be reviewed and processed after payment verification.

Processing timelines may vary depending on banking and payment gateway procedures.

7. Processing Time

Where a refund is approved by management under exceptional circumstances, the processing timeline may vary depending on:

• Banking partners
• Payment gateways
• Transaction methods
• Compliance verification procedures

8. Right to Modify Policy

G&W Academy reserves the right to modify, update, or revise this Refund & Cancellation Policy at any time without prior notice.

Updated policies become effective immediately upon publication on the website.

9. Contact Us

For refund, cancellation, or payment-related concerns, please contact:

G&W Academy / Gentle & Wise Co.
Website: gentleandwiseco.com
Email: enquiry@gentleandwiseco.com
Phone: +91 9319802002